QRabl Product Terms of Service

1. The Service and the contracting entity

QRabl is a software-as-a-service platform that enables businesses to create, manage, and publish EU-compliant digital product labels, Digital Product Passports (DPP), QR codes, and supply-chain traceability records. The Service is operated at qrabl.com and qrabl.eu (and tenant-branded subdomains) by:

WORQABLE BV — a private limited company incorporated under Belgian law, with registered seat at Kerkstraat 120, 2060 Antwerp, Belgium, registered with the Crossroads Bank for Enterprises under number 0746.698.674, VAT BE 0746.698.674 (the "Company", "we", or "us"). For all formal correspondence, see the Imprint.

These QRabl Product Terms of Service (the "Product Terms") are a Product Schedule that operates under the Company's master B2B agreement, the WORQABLE BV Algemene Voorwaarden (the "AV"). In case of conflict, the order of precedence set out in §1.3 of the AV applies.

2. Scope of these Product Terms

These Product Terms cover platform-specific operational matters: account creation, support tiers, scan analytics, AI features, label content rules, plan changes, and data export/portability. Entity-level matters (governing law, jurisdiction, liability cap, IP, confidentiality, force majeure, termination, data residency, sub-processors, breach notification) are governed by the AV. Personal data processing under our role as processor is governed by the Data Processing Agreement ("DPA"). Cookies are governed by the Cookie Policy. Conduct is governed by the Acceptable Use Policy. Service availability is governed by the Service Level Agreement.

3. B2B-only — eligibility

The Service is offered to businesses and self-employed professionals only. By signing up you confirm that you are acting in a professional capacity, on behalf of a legal entity or as a self-employed person. Use of the Service by consumers within the meaning of Art. I.1.2° of the Belgian Code of Economic Law is not supported.

You must be at least 18 years old and legally capable of entering into binding contracts under the law of your country of habitual residence. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Product Terms and the AV.

4. Account creation and security

You are responsible for the confidentiality of your account credentials and for all activity under your account. Notify us at support@qrabl.eu without undue delay if you suspect unauthorised access. We strongly recommend enabling multi-factor authentication when available.

You agree to provide accurate registration information and to keep it current. You may add team members ("Users") via the platform's admin module; you are responsible for the management of your Users in accordance with §5.5 AV.

5. Subscription plans, fees and billing cycle

5.1 Plans

The Service is offered in five plans: Free, Starter, Professional, Track & Trace, and Enterprise. The current feature scope, limits, and pricing of each plan are published on our website.

5.2 Self-service vs. Enterprise

For self-service plans (Free, Starter, Professional, Track & Trace per-seat), the Service is billed monthly or annually in advance, at your choice. The Agreement is concluded by online sign-up and acceptance of the AV and these Product Terms via click-through.

For Enterprise customers and custom engagements, an Order Form is signed; that Order Form, the AV, the DPA, and these Product Terms together constitute the Agreement.

5.3 Billing cycle and cancellation

Self-service customers may cancel at any time via Settings → Billing. Cancellation takes effect at the end of the current billing period; access continues until then. No notice period applies.

Enterprise / Order Form customers: minimum 12-month initial term, automatic renewal in 12-month periods, 3-month termination notice for convenience before each anniversary, immediate termination for cause subject to a 30-day cure period (see §3.3-3.4 AV).

5.4 Payments

Payments are processed by our self-hosted billing engine running on EU infrastructure. Card-data tokenisation, where used, is performed by a PCI-DSS-scope-controlled payment service provider; see the Subprocessors page for current details.

5.5 Belgian B2B e-invoicing (Peppol)

Effective 1 January 2026, we issue invoices to Belgian B2B customers via the Peppol network in BIS Billing 3.0 format, in accordance with the Belgian Wet of 6 February 2024. Belgian B2B customers must provide their Peppol Participant ID at sign-up or in the Order Form. For non-Belgian customers and where Peppol is unavailable, we may issue PDF invoices.

5.6 Refunds

Self-service plans: no refunds for partial billing periods. If you cancel, you retain access until the end of the current period.

Order Form plans: refund terms are governed by the Order Form. In the absence of specific terms, no refund is due for the unused portion of the initial term, except in case of WORQABLE's material breach.

5.7 Price changes

Annual price revision under the indexed formula in §10.5 AV applies. Material tariff changes outside that formula are notified at least 30 days in advance; you may cancel before the change takes effect.

6. Data — your role and ours

For personal data of your customers, end-users, supply-chain participants, and consumers that you process through the Service, you are the data controller; we are your processor; the DPA governs.

For your account data, billing data, and support correspondence with us, we are the controller; the Privacy Policy governs.

For scan analytics collected when consumers scan QR codes generated through the Service, we are the controller in respect of the analytics dataset (anonymised IP, country, device type, anonymised session ID); see the End-Consumer Privacy Notice.

You retain ownership of all content you upload (product data, label content, images, logos). You grant us a limited, non-exclusive, royalty-free licence to host, display, and process your content solely to provide the Service (see §11.2 AV).

No AI training on your data. Neither we nor our AI sub-processors (Anthropic, OpenAI) use your content to train, fine-tune, or evaluate AI models — see §11.3 AV.

7. AI features

The Service offers optional AI features: consumer chat on labels, dashboard copilot, RAG knowledge-base, automatic translation. AI features can be enabled or disabled in Settings → Privacy & Data, or specified in the Order Form.

The default AI provider is Anthropic (Claude); some embedding workloads use OpenAI. Both are US sub-processors operating under SCCs and the EU-US Data Privacy Framework (see Subprocessors page).

Enterprise customers may use Bring-Your-Own-Key (BYOK): bring your own Anthropic or OpenAI API key. In that case, you become the deployer of the relevant general-purpose AI under Art. 53 of Regulation (EU) 2024/1689 (EU AI Act) and assume the corresponding transparency obligations toward end-users.

Consumer-facing AI disclosure. From 2 August 2026 (the date Art. 50 EU AI Act becomes applicable), the consumer chat widget will display a persistent disclosure that the user is interacting with an AI system. Customers may not disable this disclosure on consumer-facing surfaces.

8. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy. Violations may lead to suspension or termination per §3.4 AV.

9. Intellectual property

Your content remains yours. Our software remains ours. See §11 AV for the full IP framework, the customer-content licence, and the AI-training carve-out.

10. Service availability and support

Service availability and service credits are governed by the SLA, which is incorporated into these Product Terms by reference. Support tiers (response time + channels) are published on our website per plan. Contact: support@qrabl.eu.

11. Liability

Liability between you and us is governed by §8 AV: a 12-month-fee cap with a EUR 25,000 floor, a EUR 100,000 supercap for data-protection / security incidents, with carve-outs for gross negligence, wilful misconduct, breach of confidentiality, IP indemnification, and payment obligations. Indirect damages (lost profits, lost revenue, lost data subject to your reasonable use of our backup tooling) are excluded.

We do not assume responsibility for the accuracy, completeness, or regulatory conformity of the content you publish through the Service. Specifically, we are not the manufacturer, importer, distributor, or economic operator of any product whose data is processed via the Service, and we are not the regulated party under Battery Reg 2023/1542, ESPR 2024/1781, EUDR 2023/1115, CSRD 2022/2464, REACH, RoHS, FIC 1169/2011, the Cosmetics Regulation 1223/2009, or any other sectoral regime — see §14 AV.

12. Termination

Termination of the Agreement is governed by §3.3-3.5 AV. On termination, you have 30 days to export your data via the in-platform export tool (90 days for active T&T supply chains on written request).

Specific to the QRabl product: if you have published QR codes referencing your account, you should plan a grace period for those codes to remain functional or to redirect to a successor URL. We will keep published-label URLs functional during the export window unless you instruct otherwise.

13. GDPR — Right to erasure and audit-log retention

We retain a tamper-evident audit log of operations performed on the Service for compliance with multiple EU regulations the platform serves (notably Battery Reg 2023/1542 and Regulation (EU) 2024/1689 traceability obligations). Retention of these logs is grounded in GDPR Article 17(3)(b) (compliance with a legal obligation).

When you delete your account, your business data is removed within 30 days; your audit-log records are retained for the required period. If you require complete purge of audit records, contact privacy@qrabl.eu — our team can manually re-anchor the audit chain without your records, typically within 5-10 business days.

14. Modifications

We may update these Product Terms. Material changes are notified at least 30 days in advance via email or in-platform notification (see §12.2 AV). Your continued use after the effective date constitutes acceptance.

15. Governing law and jurisdiction

Belgian law governs. The Dutch-language Enterprise Court of Antwerp, Antwerp division (Ondernemingsrechtbank Antwerpen, afdeling Antwerpen) has exclusive jurisdiction. See §12.5 AV.

16. Contact

Topic	Contact
Customer support	support@qrabl.eu
Privacy / data protection	privacy@qrabl.eu
Security disclosures	security@qrabl.eu
Complaints	klachten@qrabl.eu
Regulator / lawful requests	regulator@qrabl.eu
Abuse	abuse@qrabl.eu

WORQABLE BV — Kerkstraat 120, 2060 Antwerp, Belgium — BCE 0746.698.674 — VAT BE 0746.698.674.

For full corporate identification, see the Imprint.